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Has your practice achieved all it can in these areas?
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Since the release of this variant of Microsoft Office, we have had a significant increase in the number of troubleshooting calls with various 3rd party software add-ons. For the sake of everyone involved, we strongly encourage you to avoid using this version, and use the standard msi version instead.
See the “Will My Add-ins work’ section of http://office.microsoft.com/en-us/starter-help/learn-more-about-office-click-to-run-HA010382090.aspx and http://office.microsoft.com/en-us/excel-help/click-to-run-switch-to-using-an-msi-based-office-edition-HA101850538.aspx regarding how to obtain the msi version.